ABOUT US | AWARDS 2005 | AWARDS 2004
__A W A R D S__2005
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e d i a R e l e a s e
RASKO LINEN SERVICES SCORE 91.42% FOR CUSTOMER SATISFACTION
The judging process for the 2005 Australian Achiever Awards for Sydney's Cleaning and Maintenance Services & Supplies category was completed on the 19th of July.
rasko linen services scored a highly recommended 91.42%.
Now in its eighth year, the Australian Achiever Awards are an independant, unbiased award system based on assessment ratings from a businesses own customers - an in dication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The awars system focuses on seven criteria, each scored spearately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Rasko Linen Services clients are:
"They are a very reliable and very professional outfit. They know their job well and supply a very good quality of work. They never let us down".
"They
always respond very promptly and satisfactorily to all my requests. The quality
of their work is very high and there are never any problems in their
service ".
"They
are a great company. They are very houseproud and keep their word. The staff
are very friendly and polite and always reliable".
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M e d i a R e l e a s e 2004
RASKO LINEN SERVICES SCORE 95.87% FOR CUSTOMER SATISFACTION
The judging process for the 2004 Australian Achiever Awards for Sydney's Cleaning and Maintenance Services & Supplies category was completed on the 17th of November.
rasko linen services scored a highly recommended 95.87%. This is an excellent result and shows that theircustomer service approach is one of the highest standard.
Now in its seventh year, the Australian Achiever Awards are an independant, unbiased award system based on assessment ratings from a businesses' own customers - an in dication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The awars system focuses on seven criteria, each scored spearately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Rasko Linen Services clients are:
"They are an excellent company to deal with. Very professional, friendly and efficient. They keep their word and have never let me down. Their quality of work is outstanding".
"Their standards are the highest quality. They are extremely professional, prompt, reliable and friendly. The best in the industry".
"Very
professional and very passionate about their work. They are always friendly,
helpful and courteous. Good quality work".
The following analysis of your score across all customer and trade references provides an indication of how your business rates over seven customer service values:
Time Related
Services - phone calls/appointments/dleivery 98.00%
Clients Needs - is the customer getting/given what they want 95.00%
Care and Attention - all dealings handled with expected care 97.50%
Value - does customer satisfaction outweigh the cost 96.67%
Attitude - politeness/friendliness/handling problems 94.44%
Communication - clarity/courtesy 97.73%
Overall Perception - consistency/standard of work/presentation/referral 93.98%
We asked your customer references to provide feedback comments on your area of strength as well as areas they thought could be improved:
Strengths
Keep their word.
Work quality.
Professional attitude.
Suggested
areas for improvement and/or ideas for expansion
No comments received.